How to Switch Scent Oil Suppliers for Your Business

Changing your diffuser oil supplier is easier than it looks. How to switch without clogging your machine, losing your signature scent or running out in between.

Many businesses stay with an expensive or unreliable scent supplier simply because switching feels risky. It is not, as long as you check three things and time the change.

The short answer

Confirm your machine takes refillable oil, choose a scent you love, run the old bottle almost empty, clean the reservoir, then fill with the new concentrate and set the same schedule.

Step 1: Check your machine

Waterless (nebulizing) diffuser with a refillable bottle: you can use any good concentrate made for cold-air diffusers.
Sealed cartridges: these cannot be refilled. You would need a refillable machine.
Water (ultrasonic) diffuser: not for concentrates.

Step 2: Choose your scent

You can look for a scent close to the one guests know, or take the chance to choose a better signature. Describe what you like (fresh, clean, woody, floral) and pick from there.

Clean and calm: Thé Blanc
Polished lobby: Grand Foyer
Warm wood and leather: Cèdre Noir or Santal Vellum
Bright and mineral: Ambre Safran

In Canada, a 5 ml sample lets you test before the switch.

Step 3: Clean the changeover

Let the old bottle run nearly empty.
Remove the bottle and wipe the reservoir and atomiser area with a lint-free cloth.
If your machine maker recommends it, run a short cycle with a small amount of isopropyl alcohol or the maker's cleaning solution, then let it dry.
Fill with the new concentrate.

This prevents old and new oils mixing into a muddled scent.

Step 4: Keep the same schedule

Start with your old settings, then adjust after a few days. Concentrates vary in strength, so you may be able to turn it down.

Step 5: Never run out again

Calculate your monthly use with our business oil calculator and set up standing orders.

Our concentrates are made for waterless (cold-air, nebulizing) diffusers that have a refillable oil bottle. They are not for water (ultrasonic) diffusers or sealed-cartridge machines.

Quick answers

Can I use a different brand of oil in my scent machine? Yes, if it is a waterless diffuser with a refillable bottle and the oil is made for cold-air diffusers.

Do I need to clean my diffuser when changing oils? Yes, wipe the reservoir and follow the maker's cleaning advice so scents do not mix.

Will a new oil damage my machine? A concentrate made for waterless diffusers will not. Thin or watered oils can clog.

Ready to switch? tell us about your space.

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